Privacy Policy

Last updated: 27 February 2019

We are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information. This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used.

1. Who we are

This website, iceablethemes.com, is owned and operated by:
Iceable Media – Mathieu Sarrasin
122, Val Ste Croix
L-1370 Luxembourg
Luxembourg

This website and its database are hosted by:
SiteGround Spain S.L.
Calle de Prim 19,
28004 Madrid, Spain.

SiteGround Spain S.L. provide us with the online hosting platform and database that allows us to maintain this website and sell our products and services to you. Your data is stored through SiteGround Spain S.L.’s data storage solution on a secure server behind a firewall.

2. Information collected

Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, country of residence, IP address, email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments.

When transferring personal information, that data is protected using Secure Sockets Layer (“SSL”) technology and a security icon will appear in your browser.

We do NOT collect credit card or other payment information. We do not, at any moment, collect, have access, receive or store your credit card or other payment information.

Payments are handled for us by third parties (Paypal or Stripe, at your option during checkout). Your interactions with these payment processing providers are governed by the privacy policy of the company providing the feature.

Cookies and Tracking. Your Internet browser has the in-built facility for storing small text files – “cookies” – that hold information which allow a website to recognize your account. We use cookies to save your preferences and login information, and to provide personalized functionality. More specifically, we use different types of cookies for different purposes: (i) “required cookies” are necessary for our website to work properly, and (ii) “functional cookies” allow us to remember choices you may have made on our website. We may utilize cookies to track referrals from internal and external affiliates, as well as advertising campaigns. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the website.

Social Media. Our website includes social media features (such as the Facebook “Like” button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

3. Consent

Obtaining consent. When you provide us with personal information to complete a transaction or place an order, we ask you to check a box to express that you consent to our collecting it and using it for that specific reason only.

If we ask for additional information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Age of consent. By using this site, you represent that you are at least the age of majority in your state or province of residence.

Withdrawal of consent. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime. Please refer to section 6 for more information.

4. Information Use

Personal information. The information we collect is used for billing and to provide service and support to our customers.

Specifically, we are required by EU regulations (such as the EU’s VAT Directive) to collect information such as your name, address, country of residence, email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments and date of payments for every purchase, and to store this information for up to ten years.

Information about your purchase, as well as your email address and chosen password, also allow us to let you login to our website to download the digital products you purchased access to and access our support forums.

Your account information (username, email address and password) also allows you to login to our website and access all your information.

5. Disclosing information

Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. Specifically, we use service providers to authorize and process payments. Your personal information may be maintained and processed by our third party service providers such as Paypal or Stripe (depending on your choice of payment processor during checkout). Our service providers are given the information they need to perform their designated functions. Your interactions with the features offered by these providers are governed by the privacy policy of the company providing the features.

Legal Reasons. We may access, preserve and share information about customers with companies, organizations, governmental entities or individuals if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share information about customers as necessary to: (i) establish or exercise our legal rights or defend against any legal claim; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of our Terms of Service.

6. Your Options

Correcting/Updating Personal Information. If a customer’s information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer’s personal data in our records. In most cases, this can be achieved via our billing system at https://www.iceablethemes.com/my-account/edit-address/ and https://www.iceablethemes.com/my-account/edit-account/ or by emailing us at contact (at) iceablethemes.com.

Please note that we may not be able to remove some data related to customers and their purchases that we are required to collect and store for up to ten years by european regulations (such as the EU’s VAT Directive).

Opt Out. By default, customers may receive invoices, system updates, newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.

Public Forums. Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at contact (at) iceablethemes.com. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.

7. Data Security

We uses technical security measures, reasonable precautions and follow industry best practices to prevent the inappropriate loss, misuse, alteration or unauthorized disclosure of information under our control. We uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide personal information, that data is protected using Secure Sockets Layer (“SSL”) technology.

8. Breach

In case, despite all of our efforts and security measures, a data breach occurs, we will send a notification via email to every users whose information may have been compromised, using the email address we have on file for every user.

9. Children

This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of majority in their state or province of residence has been collected, we will use all reasonable efforts to delete such information from our database.

10. Cookies

This website uses cookies. For more information, please read our Cookie Policy at https://www.iceablethemes.com/cookie-policy/.

11. Changes to this Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt-out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contacting Us

If you have any questions or concern about our Privacy Policy or our processing of personal information, we encourage you to contact us at: contact (at) iceablethemes.com or by using our contact form online at https://www.iceablethemes.com/contact/.

We will endeavor to resolve any concerns.

If you want to know what information we have collected about you, please login to your account at https://www.iceablethemes.com/my-account/ or email us at: contact (at) iceablethemes.com or by using our contact form online at https://www.iceablethemes.com/contact/



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