Last updated: 1 May 2020
1. Who we are
This website, iceablethemes.com, is owned and operated by:
Alibi Creations – Aliénor Bianchi
117 rue de Luxembourg – L-8077 Bertrange
Grand Duchy of Luxembourg
This website and its database are hosted by:
SiteGround Spain S.L.
Calle de Prim 19,
28004 Madrid, Spain.
SiteGround Spain S.L. provide us with the online hosting platform and database that allows us to maintain this website and sell our products and services to you. Your data is stored through SiteGround Spain S.L.’s data storage solution on a secure server behind a firewall.
2. Information collected
Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, country of residence, IP address, email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments.
When transferring personal information, that data is protected using Secure Sockets Layer (“SSL”) technology and a security icon will appear in your browser.
We do NOT collect credit card or other payment information. We do not, at any moment, collect, have access, receive or store your credit card or other payment information.
Obtaining consent. When you provide us with personal information to complete a transaction or place an order, we ask you to check a box to express that you consent to our collecting it and using it for that specific reason only.
If we ask for additional information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Age of consent. By using this site, you represent that you are at least the age of majority in your state or province of residence.
Withdrawal of consent. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime. Please refer to section 6 for more information.
4. Information Use
Personal information. The information we collect is used for billing and to provide service and support to our customers.
Specifically, we are required by EU regulations (such as the EU’s VAT Directive) to collect information such as your name, address, country of residence, email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments and date of payments for every purchase, and to store this information for up to ten years.
Information about your purchase, as well as your email address and chosen password, also allow us to let you login to our website to download the digital products you purchased access to and access our support forums.
Your account information (username, email address and password) also allows you to login to our website and access all your information.
5. Disclosing information
Legal Reasons. We may access, preserve and share information about customers with companies, organizations, governmental entities or individuals if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share information about customers as necessary to: (i) establish or exercise our legal rights or defend against any legal claim; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of our Terms of Service.
6. Your Options
Correcting/Updating Personal Information. If a customer’s information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer’s personal data in our records. In most cases, this can be achieved via our billing system at https://www.iceablethemes.com/my-account/edit-address/ and https://www.iceablethemes.com/my-account/edit-account/ or by emailing us at contact (at) iceablethemes.com.
Please note that we may not be able to remove some data related to customers and their purchases that we are required to collect and store for up to ten years by european regulations (such as the EU’s VAT Directive).
Opt Out. By default, customers may receive invoices, system updates, newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.
Public Forums. Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at contact (at) iceablethemes.com. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.
7. Data Security
We uses technical security measures, reasonable precautions and follow industry best practices to prevent the inappropriate loss, misuse, alteration or unauthorized disclosure of information under our control. We uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide personal information, that data is protected using Secure Sockets Layer (“SSL”) technology.
In case, despite all of our efforts and security measures, a data breach occurs, we will send a notification via email to every users whose information may have been compromised, using the email address we have on file for every user.
This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of majority in their state or province of residence has been collected, we will use all reasonable efforts to delete such information from our database.
11. Changes to this Policy
12. Contacting Us
We will endeavor to resolve any concerns.
If you want to know what information we have collected about you, please login to your account at https://www.iceablethemes.com/my-account/ or email us at: contact (at) iceablethemes.com or by using our contact form online at https://www.iceablethemes.com/contact/