Validating license

Validating license

This topic contains 2 replies, has 2 voices, and was last updated by  Paul Gray 3 months ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #20867
    Validating license

    Paul Gray
    Participant

    I have setup my site on runhosting, when attempting to validate my pro license I get the following error:

    An error occured while trying to contact the API. cURL error 7: Failed to connect to 2400:cb00:2048:1::681b:871c: Network is unreachable

    What can I do to troubleshoot this error?

    Thanks in advance

    #20868
    Reply to: Validating license

    iceable
    Keymaster
    Support
    Happy with my help?
    Buy me a beer!

    Hello,

    I would first just try again in case this was just a temporary issue. If it persists then you will need to contact your host: they either have something wrong, or they impose some firewall restrictions that prevents your installation from contacting our server.
    In either case, they can either fix the issue for you or whitelist our server so your site can reach it.

    For reference, the license validator and update checker for the theme needs to reach our API at https://www.iceablethemes.com, and it uses the WordPress core function wp_remote_get() ( https://developer.wordpress.org/reference/functions/wp_remote_get/ ) to call it.

    If you need to contact your host, you may also check with them the requirements for WordPress itself while you are at it, to prevent running into further issues:

    To run WordPress we recommend your host supports:
    PHP version 7 or greater
    MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
    HTTPS support

    More info at https://wordpress.org/about/requirements/

    #20870
    Reply to: Validating license

    Paul Gray
    Participant

    I contacted the host who has adjusted their firewall settings. All seems to be working now. Thanks for the support.

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