theme broken…

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Erik GordierJanuary 7, 2022 at 2:57 amtheme broken…
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  • January 7, 2022 at 2:57 am #25340
    Erik GordierJanuary 7, 2022 at 2:57 amReply to: Support Forums Info and Guidelines
    Erik Gordier
    Participant

    I paid for the “pro” version of the theme and its giving me less options than the free one… I can’t add a logo, a background, access blog settings. And when I try to get to the blackoot pro settings panel it gives me this error message every single time.

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    January 7, 2022 at 4:11 pm #25344
    iceableJanuary 7, 2022 at 4:11 pmReply to: theme broken…
    iceable
    Keymaster
    Support
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    Hello,

    Something definitely went wrong. Please check the following, which should cover the most frequent causes:
    – Is WordPress up to date on your site? (current latest version is 5.8.3)
    – What if you try to disable all plugins? Something a third party plugin can cause unexpected conflicts. If this is the case and disabling plugins fixes the issue, try to re-enable them one by one to identify the culprit.
    – Try to switch back to the free version. If everything works fine again, delete the Pro from appearance > themes, then download a fresh copy from https://www.iceablethemes.com/my-account/ and re-install from the fresh copy.

    Please let me know if this helps or if the issue persists and we’ll try to investigate further to fix it.

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