June 20, 2021 at 12:52 am #25204JulioJune 20, 2021 at 12:52 amReply to: BoldR Pro SupportJulioParticipant
Good evening, I have the bold pro template and have updated it to the latest version. I have a problem when changing the logo of the general page, appearing every time I try, the error “has closed the connection unexpectedly”, continuously. What can I do to change it? I have tried it in every way. thanks and greetingsJune 20, 2021 at 8:21 am #25205iceableJune 20, 2021 at 8:21 amReply to: Logo change problemsiceableKeymasterSupport
when exactly does this error appear? Is it when you upload the new image, or when you click “save changes” in the options panel?
Please provide as many details as possible so we can get a better idea of what might happen.June 20, 2021 at 12:48 pm #25206JulioJune 20, 2021 at 12:48 pmReply to: Logo change problemsJulioParticipant
Ah yeah sure! when I want to save the changes. Thank youJune 20, 2021 at 3:43 pm #25207iceableJune 20, 2021 at 3:43 pmReply to: Logo change problemsiceableKeymasterSupport
This sounds like an odd issue, but hopefully one of the following should help:
– Please try to clear your browser’s cache, or better yet, try with another browser. (since you have recently updated, and the latest version brought some compatibility fixes to the options panel, it is possible your browser kept the old version which is no longer working in cache)
– Try to temporarily disable all plugins on your site, in case one of them is causing a conflict
– If you are using a VPN, can you try with the VPN disabled? (another user recently had some odd issues when their VPN was enabled: https://www.iceablethemes.com/forums/topic/blank-pages/#post-25183)
If you keep getting the same error after trying these, try to ask your host’s support. The error “has closed the connection unexpectedly” may be network related, so they may be able to help if something went wrong on the server side.June 20, 2021 at 9:21 pm #25208JulioJune 20, 2021 at 9:21 pmReply to: Logo change problemsJulioParticipant
problem solved! using another browser! very thankful! JulioJune 21, 2021 at 12:03 pm #25209
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